Toll Free Services can help leverage marketing strategies, reduce costs and obtain international presence, thereby maximizing the company’s efficiency. It is an assurance to customers of not having to wait for the next working session for their queries to be handled.
The representatives of customer service receive training on the product or service that their client is selling, so that they are able to provide the customers with exact information regarding whatever they ask. This service not only brings more orders for the company’s and small business, but also satisfies the customers. Thus, they contact the same customer service whenever they need to and the call center earns profit in a way. The representatives of customer care service act as a flawless extension of their client’s business.
Have you seen big road sign on roadside that do not have any picture but only the company name and a phone number along with it? I think you have. The number that you see painted on the road sign is the toll free number that we are going to talk about.
The inbound team of the BPO also manages its voice propagation and toll free phone service campaigns through their websites. The professionals working in inbound call centers attend calls from customers 24×7. There are many such toll free phone numbers at which the customers can call up. Time and money are something that everyone wants to save. Thus, they get interested in calling at the toll free number for seeking help from the customer care service.
The reputation of toll free service has been increasing day after day since they are acting as an effective marketing strategy in the advertisement of most companies. It helps the clients in attracting customers. They think that as soon as they call on the number, their queries will be solved.
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Business Process outsourcing or BPO as it is generally referred to, is meant to take care of non-core processes. Generally businesses contact as BPO Service Providers as possible, present their needs and requirements clearly, request for quotes from the service providers and finally compare the quotes based on their cost-efficiency. There are three more criteria for businesses to select the most suitable BPO Service Provider.
- 1. Proven Track Record
- 2. Technical Excellence & Domain Expertise
- 3. Ability to Deliver Improvement
BPO Service Providers in India are the most sought after location for cost effective and quality services. BPO service providers in India offer a host of outsourcing solutions. BPO Service Providers offer inbound and outbound services take care of new customer acquisitions and service. BPO services can be utilized by educational institutions and public & private sector companies.
One-third of BPO revenue globally for Service Providers comes from the banking and financial sector according to studies and research. BPO Service Providers have functionalities corresponding to Automated Call Distribution (ACD).
ACD Systems handle large volumes of incoming calls. These calls are from callers who require assistance for their queries at the earliest possible time. This functionality helps agents at the BPO service center by employing a routing strategy based on pre-set rules and/or sets of instructions.
This process is taken care by :
- 1. Interactive Voice Response (IVR)
- 2. Computer Telephony Integration (CTI)
- 3. Computer Supported Telecommunications Applications (CSTA)
BPO Service Providers effectively and efficiently utilize one or more of these processes to manage their calls better, improve efficiency and deliver quality service to their customers and therefore, their clients.
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