Browsing all articles from December, 2010

Call Center Services in Various Languages

Call Center for Foreign Languages

Each country (sometimes each state) has and is proud of its own vernacular. Of late this pure language sophistication is being adulterated by words ‘borrowed’ from the “English” language, which in itself is a dictionary of words hand picked from various languages around the world over the years. This is owing to the fact that English is supposedly an International Language.

Though not understanding English or not being able to speak fluently in English is professionally frowned upon in many parts of the world, it is a known fact that the Common Man is often impressed when addressed to in his native tongue. He is highly satisfied if his queries are solved in a language most familiar to him.

It is for these reasons that most call centers do not concede to language as a barrier in the services that they offer. Call centers offer all their usual services in most foreign languages. Call centers employ staffs who are well-versed in three or four languages. Candidates with knowledge in a foreign language have an added advantage over their peers.

Typically in India, Call Centers offer services in national languages like –

• Tamil
• Telugu
• Hindi
• Kannada
• Malayalam

Internationally, BPOs and Call Centers offer services in foreign languages –

• German
• Spanish
• French and more.

Services offered by various business process outsourcing companies include –

1. Back Office Support
2. Technical Support
3. Customer Care & Support
4. Appointment Setting
5. Order Processing
6. Communication Support
7. Interactive Voice Response

All these services are offered by call centers in many foreign languages like French, German, Spanish or others.

If you wish to discuss more about Call Centers for Foreign Languages, please contact InfoSearch BPO.


Growing Outsourcing Services in Chennai

Why Chennai is preferred choice for Outsourcing in India?

India prides its expertise with respect to quality of certified software firms and outsourcing suppliers. India today, holds its position as the leader in outsourcing service market.

In India, Chennai stands second only to Bangalore when it comes to most sought after outsourcing destinations. Other favored cities include Pune, Mumbai, Delhi and Kolkata. These cities are currently involved in investing lots of money on revamping infrastructure in terms of power and communications.

With multinational blue chip companies and the like setting up operations in and around the city, Chennai has just started becoming a favorite among companies wishing to outsource their business processes. Apart from booming infrastructure facilities, Chennai is also actively involved in international ad campaigns, exhibitions and fairs.

It is for these reasons that there are a substantial number of companies offering outsourcing services in Chennai; Chennai is now a preferred choice for Outsourcing in India.

InfoSearch BPO Services provides a total outsourcing solution to clients all over the world. The solutions include Inbound Customer Service and Outbound Telemarketing Services.

Advantages of Outsourcing to Infosearch BPO:

• More than 5 years of experience in BPO and Call centre services.
• Strong process knowledge on International Processes
• Fully Loaded facility to execute any BPO and call centre operation
• Talented and trained resources to execute the outsourcing operation
• Strong commitment towards service levels and quality standards

Infosearch BPO is part of Infosearch Group, a company with a forte of services includes HR consulting, Recruitment, Training, BPO Services, Web designing and Portal development (Web related outsourcing services). The focus of Infosearch BPO is in providing cost-effective Business Process Outsourcing (BPO) and Call Center Services.

InfoSearch BPO Services provides a total outsourcing solution to clients all over the world. The solutions include Inbound Customer Service and Outbound Telemarketing Services. The telemarketing staff at InfoSearch BPO Services are specifically trained and qualified for a particular project ensuring effectiveness and efficiency.

For more details on InfoSearch BPO Pvt. Ltd and the services provided, please visit –