Browsing all articles in BPO SERVICES
Nov
6

Scope for BPO Services for AI & Machine Learning

The Artificial Intelligence & Machine learning technology is available already but not in the optimum level yet. Research and enhancement of the technology is continuing globally. The technology available today is not fully equipped to replace human work force but requires more human work force to prepare the systems to make it work.

The technology at this stage is meant to replace more repetitive and high volume work which is being performed by human force. More creative, analytical and complex jobs are still needs human intervention and it will continue to be for some more time.

Scope for BPO Services for the Technology
As the word implies it is Artificial intelligence and not natural. The machine needs to be trained or prepared to perform repetitive tasks. The BPO companies will have a big role to play in training the systems by feeding data on the process, defining rules, writing algorithms and conditions.

Let us see some examples. Accounts department deals with invoices. Some are payable and some are receivable. The machine should be trained to read invoice numbers, amount payable or receivable, currency details, Tax deductions, verifying debtor/creditor details, due dates etc from the invoices.

Once the system is trained to read the invoices then AI will take over to perform the repetitive jobs at a greater pace and with high accuracy. There will be instances where human intervention is still required for cases which the system cannot execute because of complexities and unique scenarios.

Conclusion
BPO companies may not employ large work force in the future. It will train and implement AI and Machine learning in the processes with minimum human intervention for training, preparing and quality checking. The road to AI & machine learning will be laid with the help of BPO services.

Infosearch BPO is an International BPO & CallCentre Company offering various Offshoring services to all businesses across the Globe. We specialize in Back Office, BPO, Inbound Call Centre & Data Management services. Contact us right away if you are looking for an outsourcing partner for your business.

Aug
21

What is the difference between Call Centre & BPO Companies? – Faq 1

This is our new Faq’s series of blog posts. We would answer here some common questions related to Call Centre & BPO industry that are frequently asked either by our clients or in Q&A websites. So this is the first question in this series.

What is the difference between Call Centre & BPO Companies?

BPO & Call Centre are used interchangeably most of the time, but there is a difference between the two. The key difference is a BPO Company performs back office tasks of any business like customer support or accounting functions, whereas a Call Centre Company handles just telephone calls.

BPO:

The process of outsourcing a specific function of any business to a third party is Business Processing Outsourcing. The BPO operations include both core tasks like manufacturing products and non-core tasks like customer support. The outsourcing model helps companies to focus on R&D and new initiatives to provide new products and services to their customers and to sustain in the competitive markets.

Infosearch offers the following BPO Services:

BPO Services: Back Office Functions, Invoice Factoring Support, Underwriting Process, Accounts & Finance Services, HR Services and Infrastructure Management

Call Centre:

Call Centre is a subset of a BPO and the services of a Call Centre are primarily voice based services. Call Centre services help businesses to stay connected with its customers through Inbound & Outbound calls. What is Inbound & Outbound Call centre? The Call Centre that handles receiving calls is Inbound Call Centre and the one that calls its prospects / customers are Outbound Call Centre. It’s essential for any business to keep its existing customers happy and gain more customers as well. So outsourcing your customer service to a call centre becomes essential.

Infosearch handles the following Call Centre Services:

Call Centre services: Inbound Support, Answering Service, Technical Support, Customer Service, Inbound Sales, Order Taking, Outbound Support and Chat & Email Support.

Contact Infosearch for your BPO & Call Centre Services. Or email us enquiries(at)infosearchbpo(dot)com