Browsing all articles in BPO SERVICES
Feb
21

Back Office Support – Data Services

We are a BPO company with over 12 years of experience in providing BPO services to clients in USA, Canada, UK, France, Spain, Germany, Italy, India and Australia. We provide specialized data services to Retail Intelligence, Retail Audit, Merchandising and Image Recognition companies.

The above mentioned industries gather huge data from retail stores through crowd sourcing. The data needs to be validated to ensure quality. The quality audited data will help clients to analyse the insights on store performance, brand positioning, stock alerts, Planogram checks etc.

The analytics will help brands to identify gaps, improve their store strategies, competitor analysis etc. Our team has a fair knowledge on the domain to quality check various parameters as per the clients’ requirement.

Our Services
• Data / Image validation on crowd sourced data from retail stores.
• Image Tagging
• Photo Consistency & Image quality for Image recognition compatibility.
• Creating/updating Photo library.
• Quality Checks of Image recognition
• Imparting feedbacks to the field team on photo shooting guidelines
• Data conversion to excel, word, CSV, PDF etc.
• Image Tagging, Creating Excel forms and other customer data services.

Advantages
• Retail Domain Knowledge
• Flexibility to work on all world time zones.
• Multilingual support (English and European Languages)
• Transaction Based Billing
• Highly cost effective
• Faster Turn Around Time (All 7 days coverage)
• Capacity to handle huge volume

Contact us – http://www.infosearchbpo.com/contact.php to discuss more about our services.

Nov
6

Scope for BPO Services for AI & Machine Learning

The Artificial Intelligence & Machine learning technology is available already but not in the optimum level yet. Research and enhancement of the technology is continuing globally. The technology available today is not fully equipped to replace human work force but requires more human work force to prepare the systems to make it work.

The technology at this stage is meant to replace more repetitive and high volume work which is being performed by human force. More creative, analytical and complex jobs are still needs human intervention and it will continue to be for some more time.

Scope for BPO Services for the Technology
As the word implies it is Artificial intelligence and not natural. The machine needs to be trained or prepared to perform repetitive tasks. The BPO companies will have a big role to play in training the systems by feeding data on the process, defining rules, writing algorithms and conditions.

Let us see some examples. Accounts department deals with invoices. Some are payable and some are receivable. The machine should be trained to read invoice numbers, amount payable or receivable, currency details, Tax deductions, verifying debtor/creditor details, due dates etc from the invoices.

Once the system is trained to read the invoices then AI will take over to perform the repetitive jobs at a greater pace and with high accuracy. There will be instances where human intervention is still required for cases which the system cannot execute because of complexities and unique scenarios.

Conclusion
BPO companies may not employ large work force in the future. It will train and implement AI and Machine learning in the processes with minimum human intervention for training, preparing and quality checking. The road to AI & machine learning will be laid with the help of BPO services.

Infosearch BPO is an International BPO & CallCentre Company offering various Offshoring services to all businesses across the Globe. We specialize in Back Office, BPO, Inbound Call Centre & Data Management services. Contact us right away if you are looking for an outsourcing partner for your business.