Browsing all articles in Call Center Services
Mar
14

Customer Support For Online Food Ordering

Online food ordering is a new age business with high demand and acceptance. It requires to integrate customers, Application or service provider and Restaurants. The process needs to be synchronized for faster deliveries.

The product is evolving in many dimensions with addition of different cuisines and customization. Customers are given option to select a specific restaurant or cuisine. The app should have provision to suggest choices based on cuisine selection and location.

The whole idea of online good ordering should give ease, convenience and faster deliveries of food to customers. The big player Grubhub Inc. delivered orders worth $1.5 billion in the last year. It’s a 61% online ordering market share. The industry is growing at a rapid phase soon expected to touch over $5 billion.

Need for a Call centre support

Even though these are App based solution there is a need for human intervention through call centre support services by coordinating with customers, restaurants and delivery team. Infosearch BPO offers Call Centre support services for such services. Contact us if you are looking for the support service. Email: enquiries(at)infosearchbpo(dot)com

Mar
13

Outsourcing in 2017 – The new trends you can expect

It’s a new year and every business is constantly changing or evolving. As more and more companies from UK, USA, Europe, Australia and other countries have started outsourcing their business services to offshore destinations like India, the Outsourcing trends have changed. In the past 2 months of the year things are taking a different shape in outsourcing business.

The expectations of a business from its Outsourcing partner are changing and the more emphasis is given to the following points.

Data Protection – Clients expect outsourcing partners to manage and handle data in a secured way as remote data handling is the key in outsourcing. There needs to be technical and physical data protection measures are required to be followed. These are expected to curtail misuse of data.

Cost Effective operations – Even though cost is the driving factor in outsourcing there have not been expenditures which are costly like travel by the client to the offshore centre, direct trainings, operational expenditure etc. The New Year will bring in a shift on this point as companies are trying effective ways to communicate, train and operate.

Value Added Services – The offshore centres have started offering various value added services to satisfy their clients at a nominal or zero additional cost.

Robotic Process Automation (RPA) – It’s a revolutionary technique which can replace manual work on certain repetitive work. The outsourcing industry will start using RPA as services to their clients as it needs some expertise in using them.

Flexible operation Hours – The whole industry used to work as per the client’s requirement with respect to operating hours. There seems a change expected as clients are open and flexible for operation hours by the BPO companies. The back end work doesn’t require to interact with customers or employees of the clients regularly hence the flexibility can be explore by the industry.

So these were the top 5 Outsourcing trends to keep an eye on when you want to outsource your business services.

We are geared up for the changes and started working on the new trends with clients already. If you are looking for an Outsourcing partner, please contact us for your offshoring / outsourcing requirements. We specialise in various Inbound, Outbound, BPO, KPO and Web designing services. The company has over 10 years of experience in the industry partnering with Global companies from UK, USA and Australia. For more information or to get a quote, contact us.