Browsing all articles in Outsourcing
Nov
11

Back Office Processing – Outsourcing Services

Back Office Processing Support

Infosearch BPO delivers an outstanding back office processing services to Global businesses. We are an ISO 9001:2015 Certified Call Centre, having around 10 years of successful Call Center & BPO experience.

Email us: enquiries @ infosearchbpo . com

Back Office Support Services:

  1. Accounting Functions, that includes various Accounting & Finance related tasks.
  2. HR Functions, that includes Recruitment, Payroll Processing and more.
  3. Data Services, that includes Data Processing & Management services.
  4. Chat & Email Support, which is basically a non-voice customer support services.

Methodology:

We follow a very professional, effective & proven (by our experience) methodology in the back office support services that we offer. You can see that in the below flowchart. We understand that every process & its requirements vary. And Infosearch BPO is known for its customised services, so the methodology will be modified according to client’s needs & process.

bpo-methodology

Why to Outsource back office services?

  • You can concentrate fully on your core business.
  • You can save on the operational costs.
  • You can experience the skilled talents work on your behalf.
  • You can make use of best of technological solutions to meet your goals.
  • Outsourcing is a proven cost-effective method for any business.

What are you waiting for? Contact us today!

Website: www.infosearchbpo.com Email: enquiries(at)infosearchbpo(dot)com

Jul
23

Outsourcing Customer Support Function

Why Customer support is important?
Customer support is a key operation for any business. A contented consumer can yield 100 new consumers to you. The idea to outsource has helped several businesses to survive in the recession market by cutting costs. You will find numerous businesses outsourcing the customer service processes.

Customer Support

Customer Support Outsourcing

Is it a wise decision to outsource Customer Service?
Yes, it is. The BPO companies can offer professional and top-class customer services to keep your customers happy.
The major advantages are:

  • Highly skilled professionals are employed by BPOs
  • Flexible time coverage
  • Coverage during local festivals & holidays
  • Contingency support during extreme weather conditions
  • Client can directly monitor activities through online systems
  • Various reporting to appraise the operation

Whom to Outsource?
Undoubtedly it’s always a great decision to outsource customer service job to a professional BPO company. The point to be considered is identifying the right BPO partner.

  • Experience in the business. More the years of experience, more the expertise
  • Experience in executing different processes for different clients
  • A thorough knowledge on the industry trends and leverage on those skills for servicing their clientele
  • Should possess strong and skilful work force to execute any challenging assignment
  • More importantly commitment and sincerity in project executions

The selection of the right BPO partner is half job done successfully. Infosearch BPO satisfies all the above mentioned criteria and it offers several call center, Business Process & Knowledge Process services.