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There has been a debate of outsourcing business functions to off shore locations. Even though the Industry is not new and consistently growing, still the debate goes on. The industry has written lot of success stories and companies continue to gain the cost advantage and hefty profits through outsourcing.
It’s no longer a risky proposition outsourcing functions to India. BPO & Call centers in India are becoming sophisticated with technology, business nuance, Quality parameters, Data Protection and Government support. On tracking the history the industry is 25 years old in India. Today it’s difficult to find functions which India cannot provide.
As per the recent Global Services Location Index, India has been awarded No. 1 position for off shore outsourcing. The index evaluates 40 countries as potential locations for the most common remote services Including IT Service and Support, Contact Centers (Call Centers), Back Office Support. Each country’s score is comprised of a weighted combination of relative scores of 40 individual metrics, which are grouped into three categories viz., Financial Attractiveness, People Skills and availability and Business Environment.