{"id":1047,"date":"2017-08-21T13:23:33","date_gmt":"2017-08-21T13:23:33","guid":{"rendered":"https:\/\/www.infosearchbpo.com\/bpo-news\/?p=1047"},"modified":"2021-12-10T08:27:04","modified_gmt":"2021-12-10T08:27:04","slug":"difference-call-centre-bpo-companies-faq-1","status":"publish","type":"post","link":"https:\/\/www.infosearchbpo.com\/bpo-news\/difference-call-centre-bpo-companies-faq-1\/","title":{"rendered":"What is the difference between Call Centre & BPO Companies? – Faq 1"},"content":{"rendered":"

This is our new Faq\u2019s series of blog posts. We would answer here some common questions related to Call Centre & BPO industry that are frequently asked either by our clients or in Q&A websites. So this is the first question in this series.<\/span><\/p>\n

What is the difference between Call Centre & BPO Companies?<\/strong><\/p>\n

BPO & Call Centre are used interchangeably most of the time, but there is a difference between the two. The key difference is a BPO Company performs back office tasks of any business like customer support or accounting functions, whereas a Call Centre Company handles just telephone calls.<\/p>\n

BPO:<\/strong><\/p>\n

The process of outsourcing a specific function of any business to a third party is Business Processing Outsourcing. The BPO operations include both core tasks like manufacturing products and non-core tasks like customer support. The outsourcing model helps companies to focus on R&D and new initiatives to provide new products and services to their customers and to sustain in the competitive markets.<\/p>\n

Infosearch offers the following BPO Services:<\/strong><\/p>\n

BPO Services<\/strong><\/a>: Back Office Functions,\u00a0Invoice Factoring Support,\u00a0Underwriting Process, Accounts & Finance Services,\u00a0HR Services and\u00a0Infrastructure Management<\/p>\n

\"Call<\/p>\n

Call Centre:<\/strong><\/p>\n

Call Centre is a subset of a BPO and the services of a Call Centre are primarily voice based services. Call Centre services help businesses to stay connected with its customers through Inbound & Outbound calls. What is Inbound & Outbound Call centre? The Call Centre that handles receiving calls is Inbound Call Centre and the one that calls its prospects \/ customers are Outbound Call Centre. It\u2019s essential for any business to keep its existing customers happy and gain more customers as well. So outsourcing your customer service to a call centre becomes essential.<\/p>\n

Infosearch handles the following Call Centre Services:<\/strong><\/p>\n

Call Centre services<\/strong><\/a>: Inbound Support,\u00a0Answering Service,\u00a0Technical Support,\u00a0Customer Service,\u00a0Inbound Sales,\u00a0Order Taking,\u00a0Outbound Support\u00a0and\u00a0Chat & Email Support.<\/p>\n

Contact Infosearch<\/a> for your BPO & Call Centre Services. Or email us enquiries(at)infosearchbpo(dot)com<\/p>\n

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