Nov
15

RPA in BPO

Automation is not new and the human race has witnessed or witnessing automation in all spheres of life on a daily basis. There is always a betterment/advancement in the products and services we use. We have been silently witnessing the automation over the years.

Robotic Process Automation (RPA) is a big leap in the automation of business processes. It’s being used for high volume repetitive work, which are currently done manually. These are generally rule based and humans are trained to perform tasks on a regular basis.

RPA is a process in which Robots are trained to perform rule based repetitive tasks. The work flow, algorithms, business cases are programmed to perform tasks. The training includes creating a flow chart, process defining rules, data enrichment, reporting features etc. Once the process is defined the robots will produce required results in 1/20th speed of humans. RPA can bring in higher efficiency, faster processes and at a reduced cost.

Who needs RPA
In general any business process with standard rule based tasks can be automated. It’s advisable to automate high volume jobs to justify the costs for setting up the RPA systems. Some of the common tasks are data entry & conversion, data mining, data extraction, Image recognition, accounting and financial functions, banking processes etc.

Conclusion
The technology is in the nascent stage and 100% automation of all business processes may not be possible. It requires human supervision, support to perform knowledge based tasks which needs judgemental skills. We have been providing RPA enabled BPO services to our clients. We bring in technology and human skills to execute our clients’ projects. Please write to us to know how we can automate your business processes.

Nov
6

Scope for BPO Services for AI & Machine Learning

The Artificial Intelligence & Machine learning technology is available already but not in the optimum level yet. Research and enhancement of the technology is continuing globally. The technology available today is not fully equipped to replace human work force but requires more human work force to prepare the systems to make it work.

The technology at this stage is meant to replace more repetitive and high volume work which is being performed by human force. More creative, analytical and complex jobs are still needs human intervention and it will continue to be for some more time.

Scope for BPO Services for the Technology
As the word implies it is Artificial intelligence and not natural. The machine needs to be trained or prepared to perform repetitive tasks. The BPO companies will have a big role to play in training the systems by feeding data on the process, defining rules, writing algorithms and conditions.

Let us see some examples. Accounts department deals with invoices. Some are payable and some are receivable. The machine should be trained to read invoice numbers, amount payable or receivable, currency details, Tax deductions, verifying debtor/creditor details, due dates etc from the invoices.

Once the system is trained to read the invoices then AI will take over to perform the repetitive jobs at a greater pace and with high accuracy. There will be instances where human intervention is still required for cases which the system cannot execute because of complexities and unique scenarios.

Conclusion
BPO companies may not employ large work force in the future. It will train and implement AI and Machine learning in the processes with minimum human intervention for training, preparing and quality checking. The road to AI & machine learning will be laid with the help of BPO services.

Infosearch BPO is an International BPO & CallCentre Company offering various Offshoring services to all businesses across the Globe. We specialize in Back Office, BPO, Inbound Call Centre & Data Management services. Contact us right away if you are looking for an outsourcing partner for your business.