Jan
8

Back Office Support – Offshore Model

The banking and financial services revolves around Speed and Accuracy. A successful company should ensure faster delivery of funds to their customers and at the same time conduct accurate scrutiny of documents to ensure repayments. Speed matters most to the customers and Accuracy matters to the organisation.

Why Outsourcing?
Outsourcing your operation will obviously give you cost advantage, improved efficiency and faster execution of the operation.

Key Advantages
:
Speed – Well Trained & experienced staff to execute the work.

Data Security – We follow data protection practices hence your data is secured. The day to day operation is performed in a secured VPN, Firewall and IP restricted infrastructure.

Working hours – We work as per client’s working hours to closely interact with the client and customers for smooth operation.

Quality – Being an ISO 9001:2015 certified company quality is embedded in our process.

Cost – The same level of services are available at one third (1/3rd) of the cost. Client can save additional costs on in house facilities like work stations, computers, internet etc.

Methodology:
The methodology is simple. Our team will perform the set tasks assigned by the client from a remote location and all other aspects remain the same. Our team interacts with the client’s team through phone, chat, video calling etc. There will be regular training, feedback and review sessions at regular intervals to improve the efficiency.

The outsourcing of back office work can help the organisation to focus on new business developments and expansion of scope of services. A portion of saved cost can be used for marketing expenditure and offer attractive discounts to their existing customers.

Nov
15

RPA in BPO

Automation is not new and the human race has witnessed or witnessing automation in all spheres of life on a daily basis. There is always a betterment/advancement in the products and services we use. We have been silently witnessing the automation over the years.

Robotic Process Automation (RPA) is a big leap in the automation of business processes. It’s being used for high volume repetitive work, which are currently done manually. These are generally rule based and humans are trained to perform tasks on a regular basis.

RPA is a process in which Robots are trained to perform rule based repetitive tasks. The work flow, algorithms, business cases are programmed to perform tasks. The training includes creating a flow chart, process defining rules, data enrichment, reporting features etc. Once the process is defined the robots will produce required results in 1/20th speed of humans. RPA can bring in higher efficiency, faster processes and at a reduced cost.

Who needs RPA
In general any business process with standard rule based tasks can be automated. It’s advisable to automate high volume jobs to justify the costs for setting up the RPA systems. Some of the common tasks are data entry & conversion, data mining, data extraction, Image recognition, accounting and financial functions, banking processes etc.

Conclusion
The technology is in the nascent stage and 100% automation of all business processes may not be possible. It requires human supervision, support to perform knowledge based tasks which needs judgemental skills. We have been providing RPA enabled BPO services to our clients. We bring in technology and human skills to execute our clients’ projects. Please write to us to know how we can automate your business processes.