In general, the process of outsourcing specific business functions to a third party is called Business process outsourcing. Businesses can outsource the core and non core business functions to a third party to reduce cost on overheads, get specialized services and faster TAT. The usual practice by companies are to outsource operations, back office clerical activities, Accounting functions, HR functions, Sales & Marketing, customer support, IT support services, Procurement etc.
This will give opportunities to companies to explore skilled talents from the BPO Company and at a lesser cost. The BPO companies can provide flexibility in terms of deliverables, costs, meeting deadlines and implementing technological advancements.
We specialize the following BPO Functions:
Today's business demands high quality service at a lesser cost to compete in price driven markets. The outsourcing model helps companies to focus on R&D and new initiatives to provide new products and services to their customers and to sustain in the competitive markets.
We at Infosearch offer specialized BPO services to our clients. The clients can reduce their operational overheads by outsourcing. The outsourced activity will be performed by trained executives and manager to deliver the best to our clients.
Each outsourced process will be executed by trained and experienced professionals. A detailed process flow is derived in consultation with the clients to provide a quality service. Our team will be in touch with the client regularly and periodic reviews will be conducted to evaluate the operation and to fill the gaps.
We at Infosearch use best of technological solutions like CRM, voice services, remote desktop, VPN connectivity, web conference tools, Project management tools etc.
The following is a general Business Process Methodology which will be customised as per the client's requirement.