BPO Company

The BPO or Business Process Outsourcing refers to the practice of hiring a third-party service provider to handle particular business tasks and processes. In order to streamline operations, reduce expenses, and free up time for the business to concentrate on its core strengths, outsourcing is done.

Infosearch BPO Services is a Global Business Process Outsourcing Company that specialize in providing BPO Services in USA. BPO outsourcing Company in the USA is made possible by our world-class infrastructure and capacity to offer 24x7 support with the help of in-house skilled customer service experts. Our bpo services include a broad range of business services across various industries.

There are two primary categories of BPO outsourcing services:

1. Back Office Outsourcing:
   The back-end activities of the business like administrative, internal or support tasks compromise the back office services and you can outsource them to us.
   
   We provide the following back office business process outsourcing services to USA businesses:
   
   1. Data Services : All the data management services including data processing, data conversion to different formats, data mining, data cleansing, data verification and extraction.
      
   2. Financial Accounting Services : Examples of accounting and finance services include accounts payable, accounts receivable, invoice factoring, financial reporting, underwriting support, accounts reconciliation and more.
      
   3. Human Resource Services : All the HRM services including recruiting, training, payroll handling, employee benefits management and more.
      
   4. Infrastructure Management : Supporting IT department with systems, network, and storage management services.
      
   5. Invoice Factoring Support : We assist invoice factoring companies with activities like evaluating invoices, certifying documentation, verifying debtors and more.
      
   6. Underwriting Services : We provide underwriting support services to insurance firms.
      
   7. E-commerce Support : This includes services like order processing, customer care, shop management, cart management, and more.
   
   
2. Front Office Outsourcing:
   Front office outsourcing processes entail customer facing duties that involve direct interaction. These services are frequently linked to support and customer service.
   
   We provide the following front office business process outsourcing services in the USA:
   
   1. Customer Care service (available through chat, email, phone, or social media) outsourcing tasks related to customer care support and service, such as taking calls, answering service, and handling complaints.
   2. Helpdesk and technical support : Customer care services with technical assistance.
   3. Order processing services : Range of order processing services from taking orders till delivering them including customer service.
   4. Reservations and appointment scheduling : We offer virtual receptionist services including appointment scheduling, modifying, or canceling appointments.
   5. Consumer surveys and market research : Data collection through questionnaires and reporting of the same in easily understood visual formats.

For a variety of reasons, businesses frequently decide to outsource some of their services to BPO Companies. Several advantages of outsourcing include increased concentration on key business operations, cost savings, and overall efficiency.

1. Save on operational costs : Cost saving is one of the main reasons for outsourcing. When a business operates internally, it must pay for salaries, employee benefits, office space, and infrastructure; through outsourcing, these costs are avoided.
2. Concentrate on core Business : By outsourcing non-core tasks, businesses may devote their entire resources and expertise to core business activities that bolster their expansion like they can boost their production and efficiency and spend more time and money to creative projects and strategic initiatives.
3. Skilled representatives : By outsourcing, you get to enjoy the experts working on your project, as BPO organizations typically hire skills who are either experienced or qualified with certain skills.
4. Scalability and Flexibility : BPO company providers can simply adjust their staff to accommodate changes in volume or project requirements, thus helping you scale up or down the operations according to your requirements.
5. Risk Mitigation : BPO companies can control and eliminate certain risks related to compliance, rules, and industry standards. You can avail those benefits when you outsource your business services.
6. 24/7 Operations : Businesses can extend their operating hours and give customer support services around-the-clock when they outsource. This might increase consumer satisfaction and market reach internationally.
7. Shorter Time-to-Market : If you are new to the business or when you readily have to enter the market, then you can make use of the resources and experience of BPO in the creation, introduction or promotion of your new goods and services.
8. Lower Capital Expenditures : Businesses no longer need to make significant investments in the infrastructure, technology, and equipment necessary for certain services when they outsource. BPO companies frequently possess the essential tools, saving organizations from having to make substantial capital investments.

Contact us to discuss your requirements and outsource your USA based BPO services to us.