24×7 Support: How Our In-House Call Centres Deliver?

In the modern customer centric world, business can no longer afford downtime. Customers require customer support, 24 hours and 24 locations, whether it is a late-night query in the U.S. or an early morning call in Asia. Our in-house call centres at InfoSearch BPO operate 24-hour shifts to make sure that customers have smooth experiences at all times without necessarily being the centre of attention.

Here’s how we make it happen.

24/7 Support

Office hours are not the customer needs and so are we not. Our dedicated teams provide:

Inbound call centre: Inbound query, complaint and service request support.
Outbound call centre: Outgoing calls to lead generation, surveys and sales campaigns.
Chat Email service: Multichannel service through phone, email, chat and social media.

The 24/7 operation ensure that customers receive real time solutions- increasing their satisfaction and loyalty and maintaining your brand reputation.

Why “In-House” Matters?

In contrast to outsourced vendor networks, where third parties call centres are used, InfoSearch BPO makes an investment in entirely in-house operations.

That means:

Improved training and consistency- all agents are trained about your brand tone, policies and objectives.
Increased data protection – certified (8) systems and compliance with the GDPR.
Direct quality control – the supervisors and QA teams pay close attention to the performance.
Reduced turnover, greater skill-set – since our staff expands with us, not outside vendors.

The result? A more individualized, trusted and reliable customer service system.

Human + Technologies = Fluent Experience

The efficiency of our call centre operations is paired with the compassion of the human touch.

CRM integrations make sure the customer history is present at each contact.
Call routing via AI helps customers to be connected with the appropriate agents fast.
The analytics dashboard assists us in recognizing the trends and ensuring that we make the best out of the performance and enhance delivery of our services.

Such an amalgamation of both people and technology enables us to scale operations to enterprises and stay human-centered.

Industries We Support

Our call centres are located in-house serving clients in:

Order support, returns, tracking E-commerce.
Healthcare (patient schedule, billing inquiries)
Finance (loan processing, fraud alert, collections)
Technology (support, troubleshooting)
Nonprofits/ Education (donor engagement, student support)

We have almost twenty years’ experience and we can easily adjust to industry specific requirements.

The Quiet Strength of Major Brands.

We do not want to be in the limelight- our success is gauged in your satisfied customers. Your customers can shine when they feel heard, valued and supported by your brand.

This is the reason why international companies rely on the in-house call centres offered by InfoSearch BPO as part of their workforce.

Final Thoughts

Customer expectations are more than ever before in the age and times of globalization, 24×7 in-house call centre services is not just a plus, it is an absolute need.

In InfoSearch BPO, we provide reliable, stable and scalable customer care which makes businesses to be successful- days or nights without disruption.