Outsource Chat & Email Support Services

Responding to emails received is crucial for any business, especially these days where email has become a major communication medium. Large organizations receive loads of emails daily and responding to each one of them becomes a tedious process for them and so such companies started to outsource their Email support to BPO companies.

It's becoming inevitable to address queries of online customers as businesses are inclining towards online mode. Chat support creates opportunity to answer customer's questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service. We offer Chat support service to handle such process.

There is a potential to save 20-30% of customers from getting dropped out. Online customers have started to expect online chat support in websites for quick answers. Chat support is not restricted to technical support only and applicable to any type of websites.

Qualities of a good chat support

• Instant responses
• Use of Easy to understand language
• Professional
• Error Free
• Proactive

Features

• Each desk can handle up to 3 concurrent chats
• Exclusive desk for each client.
• Group chat options
• Canned Messages for faster chats
• Chat forwarding / escalation
• Reports on daily chats
• Monthly consolidated reports

Methodology

• We will be using 5-6 trained resources to provide 24x7 support for 1 desk.
• Knowledge base with FAQs will be created for each client.
• The scope of services will be limited to knowledge base.
• The knowledge base will be constantly upgraded for effective operations.
• The escalations will be emailed to the client on a daily basis for further action.

• Customer Service
• Techinical Support / Help Desk
• Inbound Support
• Order Taking