The Artificial Intelligence & Machine learning technology is available already but not in the optimum level yet. Research and enhancement of the technology is continuing globally. The technology available today is not fully equipped to replace human work force but requires more human work force to prepare the systems to make it work.
The technology at this stage is meant to replace more repetitive and high volume work which is being performed by human force. More creative, analytical and complex jobs are still needs human intervention and it will continue to be for some more time.
Scope for BPO Services for the Technology
As the word implies it is Artificial intelligence and not natural. The machine needs to be trained or prepared to perform repetitive tasks. The BPO companies will have a big role to play in training the systems by feeding data on the process, defining rules, writing algorithms and conditions.
Let us see some examples. Accounts department deals with invoices. Some are payable and some are receivable. The machine should be trained to read invoice numbers, amount payable or receivable, currency details, Tax deductions, verifying debtor/creditor details, due dates etc from the invoices.
Once the system is trained to read the invoices then AI will take over to perform the repetitive jobs at a greater pace and with high accuracy. There will be instances where human intervention is still required for cases which the system cannot execute because of complexities and unique scenarios.
BPO companies may not employ large work force in the future. It will train and implement AI and Machine learning in the processes with minimum human intervention for training, preparing and quality checking. The road to AI & machine learning will be laid with the help of BPO services.
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