Infosearch is a top-class BPO services provider for global businesses. ISO certifications, world-class infrastructure, over 400 full-time in-house support specialialists, 24×7 support are some of the key differentiators of Infosearch.

The BPO services we provide are:

Outsourcing your internal operations to Business Process Outsourcing (BPO) may seem overwhelming, but with proper planning, the effort can drastically enhance efficiency, cost reduction and maximisation of core competencies. This is a straightforward hierarchical plan to assist in making it easy; Infosearch helps you in these steps:

A Step-by-Step Handbook to Flawless Transition to BPO

  1. State Specific Goals

Define what you are after through outsourcing:

  • Cost saving?
  • An improved quality of services?
  • Quicker more rapid?
  • Concentrate on basic business?

When making decisions during the transition, clear goals will be followed.

  1. Choose the Suitable BPO Partner

Approach providers on a basis that depends on:

  • Knowledge of the industry
  • Reputation, whereabouts of clients
  • Technology potentials
  • The cultural fit and the style of communication

Pay them a visit in their offices where feasible and talk to references.

  1. Map and Document Existing Processes

Record every procedure in the operations that you are to outsource:

  • Decisions, outputs, timeline, involved ones
  • Technologies and systems in use
  • Pain points, exceptions

A more detailed documentation means that the knowledge transfer will be accomplished with much ease later.

  1. Design a Transition Plan

Include:

  • A transition timeline
  • Duties and practices
  • Pilot/phased rollout method
  • Success measures/KPIs

Divide the transition into steps/phases: Knowledge Transfer, Shadowing, Reverse Shadowing, Full Operation

  1. Knowledge Transfer / Training

Train BPO team well:

  • Publication of SOPs, guidelines, access, FAQs
  • Do practice, screen captures, ask questions
  • Have them shadow your team at first

Do not hurry with this step because it is critical.

  1. Put in place Communication Protocols

Establish frequent checkpoints, and escalation proxies:

  • Status calls once a week
  • Issue monitoring system
  • Format and frequency of reporting

Misunderstanding is minimal through good communication.

  1. Run Pilot Project

Think narrowly at first:

  • Allow the BPO team to do a modest fracture of the work
  • Be watchful of performance
  • Give corrections and modifications

This ensures that when the project is fully launched there are no wrinkles.

  1. Ramp Up

After KPIs have been achieved in the pilot:

  • Gradually up the volume
  • Maintain monitoring of performance
  • Hold celebrations in order to motivate teams
  1. Quality and Optimize Monitoring

Even with transit out:

  • Monitor quality and the level of services provided on routine basis
  • Give feedback
  • Continue to document and train

To review ROI and make way on future improvements, think of a regular business review.

  1. Stay in Good Relationship

Get your BPO provider to actually become a part of your team as opposed to being a vendor:

  • Distribute business news
  • Get in sync with long-term intentions
  • Promote openness and teamwork

The sustainability of success is brought about by a good relationship.

Outsource to Infosearch BPO:

Contact Infosearch to outsource your BPO services.

https://www.infosearchbpo.com/contact.php

enquiries@infosearchbpo.com

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