Infosearch BPO Services has been assisting businesses in outsourcing intricate operational tasks since 2005 (21 years). The company evolved into a global outsourcing partner servicing with data annotation, data management, back-office, customer support and call centre services from its operations in Chennai, India.
Outsourcing can only work if the provider has a grasp of more than just processes, but also goals, quality expectations, data security, and the desire to scale without chaos. Infosearch’s experience and adaptability is the key to its selection by businesses all over North America, Europe, West Asia and Asia-Pacific.
A strong history of delivering for 20 years
Infosearch started in 2005 and had a definite goal of offering outsourcing solutions that are efficient, quality and reliable. It has evolved from basic BPO and call centre solutions to data management and data annotation for AI, meeting evolving client demands over the years.
Infosearch today serves start-ups, growing businesses, and global brands across diverse industries such as ecommerce, healthcare, finance, automotive, AI & Robotics and agrotech, fintech and tech.
What Sets Infosearch Apart?
| Business Priority | How Infosearch Delivers |
| Scalability | Teams and processes that are flexible to accommodate expanding workloads that don’t affect quality. |
| Cost efficiency | Economical shipping concepts for the offshore delivery that will minimise turnkey costs. |
| Quality | Workflows driven by quality, experts and process discipline. |
| Domain coverage | Customer support, back-office, data management and AI/ML annotation services. |
| Global delivery | Gain experience with clients in several international markets. |
Comprehensive Outsourcing Services
Infosearch provides these services for global businesses.
The accuracy of labelling data is crucial for high-performing AI models. Infosearch offers human annotated image, video, audio, text and point-cloud data, performed by in-house, full-time annotation specialists.
It supports the use of various types of annotation not only with bounding boxes, polygons, semantic segmentation, cuboids but also for autonomous-vehicle-related labelling; over 15 types of annotations and accuracy of 95% or higher are stated.
Infosearch is a solution that saves businesses time on important, yet labor-intensive tasks. It is a back office service which covers data entry, invoice processing, finance and accounting management, HR management, underwriting, e-commerce, document management and infrastructure management.
For e-commerce companies, support includes product management, cart management, order fulfillment, customer support and after sales service.
Customer Support / Call Centre Services
Customer experience is a direct determinant of customer retention and customer reputation. Infosearch offers Inbound Outbound Call Centre Support, Email Support, Chat Support and Customer Care Services to enhance the responsiveness and customer satisfaction.
Entire data services including data processing, mining, cleansing, verification, conversion and analysis.
Why Experience Matters?
Having worked in the outsourcing industry for 20+ years, a provider has more than just personnel. It provides proven processes, knowledge of typical operational risks, and flexibility to adapt the delivery model as the business needs change. Infosearch claims that it has over 20 years of experience delivering quality, scalable and cost effective outsourcing solutions.
This experience is particularly valuable to businesses when they need to:
- Rapidly start or scale up customer support.
- Handle a lot of data, calculation or documentation.
- Create high quality training datasets for AI and machine-learning applications.
- Add flexibility to the internal load without compromising the quality of service.
- Scale teams up and down, without long-term commitments.
A Trusted Partner for Long-Term Growth
The secret of Infosearch’s ability to succeed is its team of professionals, carefully-monitored processes and a client-centric approach. The company has over 400 skilled professionals and sees itself as a long-term outsourcing partner and not just a vendor.
Infosearch brings experience and breadth of service to the table to support sustainable growth for businesses looking to a reliable partner to increase efficiencies, decrease expenses and scale operations.
Eager to get started on outsourcing with assurance? Talk with Infosearch BPO Services about a tailored outsourcing solution for your company.
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