Call Centre – Inbound / Out Bound – B2B – UK

The Client

The client is a leading web based travel guide company offers travel related information to European Travelers.

The Challenge

The client approached us to increase their web listings by contacting new potential businesses to display their advertisements in the website. Thus, we provided the BPO services as per the client's requirement through our outbound and inbound call centre operations.

The Solution

It's a pure B2B outbound / In bound call centre operation. With our expertise in business process outsourcing, we could offer good growth in the first 2 months itself. We have derived a strategy of Day order in system which resulted in good performance. Our efforts are bringing good marketing campaign for the website which resulted in highest clicks.

The Success

• The client proposing to outsource French, Spanish, Italian and German speaking countries in Europe after experiencing our outsourcing service.
• Our outbound services increased their promotional activities thus resulted in good page ranking and highest web clicks.
• High penetration on various travel related categories.