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Customers are the key to any business. It’s imperative to keep the existing customers happy and to induct new customers always. Call centre services can help businesses to perform both the activities through Inbound and Outbound Services. A satisfied customer will bring few more customers to the organization. At the same time, if a customer is not serviced professionally then obviously the organization has to compromise their brand image and ultimately loose customers.
Some of our proficient call centre services are,
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| Inbound
Customer services are referred as Inbound. We act as a remote center for our clients to handle their customers’ queries. The services can be rendered through Voice, Chat, SMS and Email. Customer service, order status, product briefing, enquiries, Technical Trouble shooting, reservations, IVR enabled customer services, Order processing, HR Services etc. Through inbound we also perform sales through up-selling and cross selling. Our customer care representatives attend to customer queries with utmost efficiency and promptness, thereby ensuring complete customer satisfaction. |
| Outbound
Telemarketing services are referred as outbound services. We have street-smart, aggressive telemarketers who create the need to the customer and sell the products / services. Our team is capable of selling any product, services, solutions etc. The calls are made to the prospective customers or even to the existing customers with the idea to sell a product or conduct a survey so on or so forth. Infosearch specializes in providing outbound services like Telemarketing, Collections, Research, Survey and Follow up calls. |
| Telemarketing
Selling or marketing of products or services through telephone. Our telemarketing services involve interaction with the potential customers for generating interest in products and services and also up-sell or promote and cross sell products to an existing customer base. We have capabilities in doing B2C and B2B campaigns. |
| Collections
Collection of outstanding payments and debts. This process requires meticulous follow up. The process should never attempt to spoil the relationship with the customer. |
| Survey / Research
Market research, customer satisfaction survey, product / concept acceptance survey, Competitor analysis etc. are some of the activities which can be performed. We have extensive experience in performing these activities on various products and services |
| Sales Follow up
Follow ups are essential for a successful sale process. We at Infosearch help clients in sales follow up process. The generated sales leads through campaigns, road shows etc. can be converted as sales through effective follow ups. |
| Toll Free Support Services
It’s a premium support service offered to customers by clients. Customers need not pay even for the telephone cost while calling for their queries or complaints. We offer 1800 / 0800 / 1860 etc. to various corporate entities across the globe. |
| Lead Generation
Generation of quality leads is essential to a business. The idea behind lead generation is to get in touch with the prospective customers and to create an interest in their minds relating to the company’s product by highlighting its advantages and benefits. Our outbound call centers consists of specially trained personnel who procure leads of prospective customers through various ways that makes the customer to share his/her details spontaneously. Our team will be provided with adequate product knowledge which helps them in generating leads and providing effective services to our clients. |
| Help desk and Technical support
Technical support is an important part of the service function as it brings multiple resources together for the purpose of solving issues thereby ensuring customer satisfaction and also customer retention. It also increases the company’s revenue through cross selling and up selling of products or services .The Internal help desk helps in increasing employee satisfaction |
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