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Interaction Services |
| Customers are the key to any business. A satisfied customer
will bring few more customers to the organization. At the
same time, if a customer is not serviced professionally then
obviously the organization has to compromise their brand image.
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| Inbound
Customer services are referred as Inbound. We act as a remote
center for our clients to handle their customers’ queries.
The services can be rendered through Voice, Chat, SMS and
Email. Customer service, order status, product briefing, enquiries,
reservations, IVR enabled customer services, Order processing,
HR Services etc. Through inbound we also perform sales through
up-selling and cross selling. |
| Outbound
Telemarketing services are referred as outbound services.
We have street-smart, aggressive telemarketers who create
the need to the customer and sell the products / services.
Our team is capable of selling any product, services, solutions
etc. |
| B2B/B2C
Lead Generation
It is not possible to sell all the products or concepts through
telephone. Human interaction is required to represent the
product to the customer as it requires demonstration to prove
the product utility. Generating prospective leads will increase
the sales person’s productivity and profitability to
the organization. To give an example, leads can be generated
for selling software products, high end technical products,
products which require demonstrations etc. |
| Chat/Email
Support
In today’s highly competitive business scenario reaching
customer first will help to grab the deal. On-line chat /
email support helps organizations to reach the customer fast.
Especially business which depends on internet certainly require
24/7 chat support to service global customers. Through this
customers’ queries can be clarified, can understand
their needs better and to negotiate pricing and close the
deal easily. |
| Help
desk Services
The name implies the necessity of Help desk services. The
services can be given to anybody who needs help or information.
It can be offered to internal customers (employees), external
customers (Dealers, Vendors, Distributors etc.) and also to
customers as after sales service. |
| Technical
Support
We do not restrict technical services only to trouble shoot
computer hardware or software. We offer both inbound / outbound
services for any technical products. To give an example –
3rd Generation mobile phones has many features and the customer
cannot remember all the features forever. We can provide inbound
services through voice or SMS to support the customer to use
the gadget effectively. |
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