Inbound Call Center Services - Phone Answering Services & Inquiry Handling

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Answering Service

It means a lot in the business to miss out calls. The missed call can be from a prospective customer who wants to enquire about our services, an existing customer who wants to review about our services, a vendor who has a better solution for our business, a friendly customer who wants to appreciate our service, a client who wants to share his views, a prospective employee who wants to enquire about jobs etc. We may lose the opportunity to talk to these customers and it's a lost opportunity for ever.

Most of the callers hang up hearing a voicemail and 90% of such callers are potential customers. They are either new customers who can increase business revenue or existing customers who are the backbone of a successful business. So why to lose customers and thereby business?

We provide professional Inbound support services, Telephone answering services, Agent assisted IVR support Services, to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction. We customise our CRM to match the clients' requirements thus enabling a systematic approach to our inbound services.

We at Infosearch can offer Inbound Services to any business vertical and we have the following advantages.

  • Services through well trained professionals
  • Up time of 99.5% to provide uninterrupted support
  • Average call handling of 1.43 rings
  • Scored an average of 4.5 / 5 in CSI.
  • Tailor made CRM solutions
  • CTQ parameters are strictly followed

Enquiry Handling Services

This service is for potential customers who calls us to enquire about products and services of the client. A professional and speedy enquiry handling services will create a positive impression about the brand or company which facilitate easy sales process. We will deploy well trained executives to answer any queries from the customers. We can handle enquiries through phone, email and online chat.

Don't miss out any calls hereafter. Contact us for a complete and cost effective Inbound support services.


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