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Infrastructure of India Call Center

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Un-interrupted power supply with 100% power backup for Outsourcing Services.
Predictive Dialer
Dialer to support both inbound (Customer Support, Customer service, up-selling, cross selling) & outbound (Telemarketing, Advisory service, Survey, Lead Generation) services. The dialer performs ACD (Automatic Call Distribution) and predictive dialing which connects only human calls. The dialer has features such as 100% voice logging, verification, Supervisory functions, Tele. monitor, Remote monitor, Onlilne / offline reports, for BPO Services.
Voice Connectivity
Voice connectivity with full redundancy. Voice connectivity enabled to connect US, UK, Australia and most of the European countries to support Offshore Outsourcing activities in India.
Data Connectivity
8 MBPS redundant connectivity from 2 different Internet Service Providers.
Data Storage Devices
High volume data storage devices for back up, recovery and security purposes.
Customised CRM
Dialer integrated CRM system, which is fully customizable depending on the business outsource project.
Interactive Voice Response system to collect confidential data such as banking, credit card, social security no. etc. This facility is making our operation fool proof.
Direct Inward Dialing – Local Toll free no. is provided for all our BPO services for call backs and customer queries.