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UPS
Un-interrupted power supply with 100% power backup for Outsourcing Services. |
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Predictive Dialer
Dialer to support both inbound (Customer Support, Customer service, up-selling, cross selling) & outbound (Telemarketing, Advisory service, Survey, Lead Generation) services. The dialer performs ACD (Automatic Call Distribution) and predictive dialing which connects only human calls. The dialer has features such as 100% voice logging, verification, Supervisory functions, Tele. monitor, Remote monitor, Onlilne / offline reports, for BPO Services. |
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Voice Connectivity
Voice connectivity with full redundancy. Voice connectivity enabled to connect US, UK, Australia and most of the European countries to support Offshore Outsourcing
activities in India. |
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Data Connectivity
8 MBPS redundant connectivity from 2 different Internet Service Providers. |
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Data Storage Devices
High volume data storage devices for back up, recovery and security purposes. |
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Customised CRM
Dialer integrated CRM system, which is fully customizable depending on the business outsource project. |
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IVR
Interactive Voice Response system to collect confidential data such as banking, credit card, social security no. etc. This facility is making our operation fool proof. |
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DID
Direct Inward Dialing – Local Toll free no. is provided for all our BPO services for call backs and customer queries. |
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