UPS – Un-interrupted
power supply with 100% power backup for Outsourcing Services.
Predictive Dialer – Dialer
to support both inbound (Customer Support, Customer service, up-selling, cross selling) & outbound (Telemarketing, Advisory service, Survey, Lead Generation) services. The dialer
performs ACD (Automatic Call Distribution) and predictive
dialing which connects only human calls. The dialer has features
such as 100% voice logging, verification, Supervisory functions,
Tele. monitor, Remote monitor, Onlilne / offline reports, for BPO Services.
Voice Connectivity – Voice
connectivity with full redundancy.
Voice connectivity enabled to connect US, UK, Australia and
most of the European countries to support Offshore Outsourcing activities in India.
Data Connectivity – 8 MBPS redundant connectivity from 2 different Internet Service Providers.
Data Storage Devices –
High volume data storage devices for back up, recovery and
security purposes.
Customised CRM – Dialer
integrated CRM system, which is fully customizable depending
on the business outsource project.
IVR – Interactive Voice
Response system to collect confidential data such as banking,
credit card, social security no. etc. This facility is making
our operation fool proof.
DID – Direct Inward Dialing
– Local Toll free no. is provided for all our BPO services
for call backs and customer queries. |
