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Team Leader

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Job Title : Team Leader - Australian Process
Roles & Responsibilities :
  • About Job: 
  • Leads a team of 12- 20 customer service associates and motivates them to achieve the team SLA
  • Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.
  • Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work
  • Should have Hands-on experience in Team management and KPI’s like AHT, Shrinkage, Attrition
  • 1+ yrs exp as a Team Leader on the paper from International Voice process
  • Required only immediate joiners currently
  • Candidate must be Excellent in verbal communication.
  • Willing to work in Australian Shift (Any one 9 hours between 2.30am to 1.30pm)
Interested Candidates Please share your CV to admin@infosearchbpo.com 
For Clarification contact HR @ 044-42925000
Job Details : Team Leader for Australian Voice Process !!
No Of Openings : 2
 


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